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E911 Testing Procedures 159 0

Last updated on Jul 23, 2020 10:34 PM in VoIP Frequently Asked Questions
Posted BySAdmin

How to Test:

For testing your E911 (Enhanced 911) number, we strongly recommend calling our E911 Data Base Verification Service by calling 922 which will verify your Caller ID number and the address that would be used in case of a real emergency call

In the rare case that you wish to speak to a live emergency operator to verify the information that the operator receives, please use the script below. Please note that some localities require you to schedule 911 test calls in advance and will charge penalties otherwise. You should check with your local authorities before placing any unscheduled 911 test calls. Do not call during the busy hour of lunch or between 4:00-6:00pm. Try to call during off hours such at 6:00am.

Testing Script:

  • Hello, this is a non-emergency call, I'm making a Voice-Over-IP test call. Do you have a moment to verify my emergency information or can we schedule a later time to do so?
  • Did you receive ANI (Automatic Number Identification) information? What number do you show? (confirm that this matches the caller-ID number that you expected to send)

Remember that in many cases the caller-ID number can be different from the number you know, this is normal in the case of telephone systems with multiple extensions. Consult us before calling to guide you.

  1. Were you able to retrieve ALI information? Can you verify the address that is displayed? (confirm that this matches your intended emergency address)
  2. Do you show my Call Back Number? (confirm that this matches the caller-ID number that you expected to send)
  3. Does the information on your display appear in the proper fields? (the operator should answer yes, which confirms that none of the information fields appeared ordered incorrectly, e.g. the street number in the city field)
  4. Thank you for your time, we may be placing a couple more test calls today.

If you have any integration questions, please do not hesitate to call us at 833GMTELCO or email support@gmtelco.com.

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