E911 (Enhanced 911)

E911 (Enhanced 911) is a service that automatically displays the telephone number and physical location of the 911 caller on the emergency operator’s screen. This is unlike Basic 911 service, where the distressed caller has to tell the operator where he or she is calling from. E911 is crucial in circumstances where the caller cannot communicate his or her whereabouts, as it ensures the operator is still able to send emergency response services to the correct location. E911 also involves Selective Routing, whereby the 911 call is routed to the appropriate PSAP (Public Safety Answering Point) based on the caller’s physical location.

What is an E911 location?

An E911 location is the dispatchable address where a 911 caller is located. It includes the caller’s physical address, but may also include details such as the floor, room, suite or office number of the caller to allow arriving first responders more quickly locate the source of the emergency.

What is a Public Safety Answering Point (PSAP)?

A Public Safety Answering Point (PSAP) is a dispatch center staffed by emergency operators, which receives 911 calls and dispatches fire, police, or medical services, depending on the nature of the emergency. PSAPs are generally controlled at the city or county level.

What are the NEW 911 Requirements?

Kari’s Law and Section 506 of RAY BAUM’S Act

Kari’s Law and Section 506 of RAY BAUM’S Act requires MLTS (Multi-line Telephone Systems) in the United States to enable users to dial 911 directly, without having to dial a prefix to reach an outside line, and to provide for the notification (e.g., to a front desk or security office) when 911 calls happen.

Kari’s Law:

Your phone system cannot require a prefix for dialing an emergency number; for example, dialing 9 for an “outside line” to reach emergency services is not allowed. GMTelCo Communications are in compliance with this LAW.

RAY BAUM’S Act:

Section 506 of RAY BAUM’S Act directed the FCC to conclude a proceeding aimed at improving the “dispatchable location” information provided to public safety at the time of a 911 call. In the FCC’s proceeding that followed, it determined that dispatchable location includes a street address, but should also include more granular information such as building number, floor, suite, room, or other available relevant location information that can best assist first responders in an emergency.

At GMTelCo Communications we are implementing compliance with RAY BAUM’S Act with our existing clients. EVERY new client is in compliance with RAY BAUM’S Act.

*Additional, when placing an emergency call, notifications will be provided to a central monitoring point such as a front desk, on-site management, or security office. There is no current requirement for the Emergency Notification Destination to be continuously staffed or monitored.

Can I call 911 to test? Fast Answer: Yes AND NO, for more information on how to do it and avoid possible legal consequences or fines, Press here!

For more information about Federal Communications Commission FCC-CIRC1908-05, Press here!
For more information about NG911 (Next Generation 911), Press here!
For more information about GMTelCo Communications E911|911 Terms and Conditions, Press here!


*We have the FREE of charge option to help you with this feature, just contact us to assist you.